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RETURNS & REFUNDS
RETURNS & REFUNDS
We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return it free for a refund within thirty (30) days of receipt.
Items must be returned in the original packaging, with original labels.
We suggest you keep all packaging until you have made your final decision to purchase.
Returned items must be in a new and unused/unworn condition in the original packaging.
We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
HOW TO RETURN ONE OR MORE ITEMS:
IF YOU HAVE A MY ACCOUNT:
At the bottom of your order click on REQUEST A RETURN button
Select the product you would like to return and specify a reason from drop down menu.
Click on SUBMIT REQUEST
IF YOU DO NOT HAVE A MY ACCOUNT OR YOU DID A GUEST CHECKOUT
Please contact our Customer Service directly by using the CONTACT US FORM
Prepare the BOX with the items that you wish to return. You can use the same box that were sent with your original goods.
PRINT 3 copy of the pre-filled RETURN INVOICE that you received via email from our Customer Services: 1 copy must be included in the box, 1 copy must be attached outside the box and 1 copy goes to the courier.
Please print and attach the below return address to the box:
ASSOS of Switzerland GmbH
c/o B&C Swiss SA
Via Laveggio 3
Once you are ready (items new and unused/unworn condition, returned in the original packaging, with original labels, box is closed and correctly labelled with the return address and the RETURN INVOICE printed and placed inside the box), we will organize pick up from your address at our own expense.
Returned items must be in a new and unused/unworn condition in the original packaging. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.
When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned. (Please notice that we cannot return you the shipping cost of your order).
The refund will be processed after the returned item has passed our quality control check.
Please note that refunds can only be credited to the same credit card (or PayPal account) used for the original purchase.
The refund process can take 10-14 days from receipt of your goods, depending upon the credit card used for payment.